Responsible Gaming Principles

1win supports international responsible gaming standards and provides practical tools to help you control your activity. We want every player to enjoy a safe and positive experience on our platform.

The following core principles guide our approach to player protection:

  • Gambling is a form of leisure, not a way to earn money.
  • Never try to win back losses immediately.
  • Play only with amounts you can afford to lose without affecting your financial well-being.
  • Control the time and money spent on gaming.

Following these principles ensures your gaming experience remains safe, fun, and fully under your control.

Self-Exclusion and Account Limits

If you feel that gambling is becoming a problem, you can restrict access to your account at any time. We offer clear options to help you take a necessary break.

  • Contact our support team to request temporary or permanent self-exclusion.
  • The minimum self-exclusion period is 1 year without the possibility of early cancellation.
  • During this period, you can only withdraw funds that were on your account before the request.
  • You can also request a permanent account block if necessary.

These measures protect your well-being and give you full authority over your gaming habits.

How to Request Self-Exclusion?

Follow these simple steps to restrict your account access if you need a break from gaming.

Contact Support

Open the live chat on our website or message the Telegram bot @FAQ_1win_bot.

State Your Request

Clearly inform the agent that you want to activate self-exclusion for your account.

Choose the Duration

Select a temporary period of at least 1 year or request a permanent account block.

Withdraw Available Funds

Withdraw any remaining balance from your account before the restriction takes full effect.

This straightforward process ensures your account is secured immediately according to your preferences.

Help and External Resources

We encourage you to seek professional help if you need it. Several independent organizations provide free, confidential support and self-assessment tools.

  • gamblingtherapy.org
  • gamcare.org.uk
  • gamblersanonymous.org (includes a 20-question self-assessment test)

These resources offer expert advice to help you maintain a healthy balance in your life.

Platform Rules and Data Protection

Your safety is our top priority. We operate strictly in accordance with our official Terms and Conditions. We process and store your personal data in full compliance with our Privacy Policy. You must be at least 18 years old to use our services. We strongly encourage you to set personal deposit limits and never chase your losses.